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FAQs

Q: When should I start looking for wedding gowns?

A: Order as far ahead of your wedding as you can! Ideally, you should begin your shopping 9-12 months before the wedding date. It takes an average of 6-7 months for the gowns to come in, depending on the manufacturer and you also want to allow enough time for custom fitting.

Q: If I’m shopping on a tight budget, what can I expect to find in my price range?

A: Michelle’s carries gowns with a wide range of prices. For special ordering our gowns, prices typically range from $800-$4,000. If your budget is less than this, we also offer Cinderella’s Closet which features off the rack dresses at deeply discounted prices beginning at $199.

Q: I saw a dress online, but when I called you didn’t carry that dress as a sample in the store. Can I still order it from you?

A: Michelle’s can order any gown from the manufacturers and divisions we represent, even if we do not have the sample in the store.

Q: Can you give out prices of your dresses over the phone?

A: We do not typically give out prices of our dresses over the phone. The reason behind this is Michelle’s likes our brides to experience all of our services and additional incentives we may include in the price of the gowns.

Q: What do I need to bring to my appointment?

A: One recommendation is to wear proper undergarments. If you have a strapless bra, you can bring it with you, but we do have bras here for you to use as well. Also, we DO allow you to take pictures, so feel free to bring a camera with you!

Q: How many people can I bring to my appointment?

A: We recommend not bringing more than 3-4 guests to your bridal appointment. Space is limited and it is also important that there are not too many opinions being offered to the bride. Too many opinions can get stressful and not allow the bride to truly pick her favorite gown without being influenced by everyone else at the appointment.

If you really want to bring a large group to your appointment we definitely recommend booking a Champagne Appointment. These appointments allow you to bring up to 10 guests and you get to shop with an extended time of two hours after the store is closed. Be sure to check out the Champagne Appointments tab to see all the benefits to booking one of these appointments.

Q: What can I expect at my first appointment at Michelle’s?

A: For your first appointment it is important to arrive ON TIME! We want you to have plenty of time to look for your perfect dress, but we work by appointments, so if you are late it cuts into the time you have with your stylist. Arriving 10 minutes early is even recommended in order fill out all of your information.

After filling out your information, your stylist will sit down with you to conduct an interview to get a better feel for your wedding and the type of gowns you are looking for. Your stylist will then give you a tour of our store and explain how our wedding gowns are arranged and information about our sample pieces. After this, you will begin selecting some of your favorites styles for your stylist to help you try. Throughout your appointment you or your professional stylist may choose to select additional gowns which meet your criteria.  Finally, after finding the perfect gown, you say “YES TO THE DRESS”!

Q: What are your payment options?

A: In order to special order a gown we require a 60% deposit. We accept Cash, Personal checks, Visa, MasterCard, Discover, and American Express for your convenience. Gowns must be paid in full within 30 of arrival in the store, but you are welcome to make monthly payments while we’re waiting for your gown to arrive.

Q: Several of my Bridesmaids/Groomsmen do not live in the area. How do we get them fitted properly?

A: When you create an account at Michelle’s you will need to provide us with the names of all your wedding party members. We prefer them to be measured here, but when that is not possible, measurements and payments may be submitted over the phone. They will just need to have proper measurement taken at a local Bridal Shop/Tuxedo Retailer and give us a call. We can select sizes (with their help) over the phone.

Q: Will I get my deposit back if the wedding is cancelled?

A: No, we cannot return the merchandise back to the manufacturers, so we will have to pay for it and are unable to return deposits.

Q: Does Michelle’s Bridal offer alterations?

A: We do not have an alteration department, but we do provide a list of area seamstresses that we refer our customers to.

Q: You measured me off my gown, so why do I need alterations?

A: Michelle’s stylists will measure and discuss with you the size that is best for you to order. The majority of customers will require some alterations to provide for a more customized fit, and even the correct size may not have exactly the desired fit you want.